© 2026 kori by emak. All rights reserved.
Effective Date: March 16, 2026
B2B Platform Agreement for AI Voice Agent Services
Operated by: EMAK Telecom Inc.
10330 Côte-de-Liesse, Suite 130, Montréal, QC, H8T 1A3, Canada
IMPORTANT: These documents reflect current operational reality as of the effective date. They have been prepared to comply with applicable Quebec and Canadian law, including Law 25, PIPEDA, and CRTC telecommunications privacy regulations. They should be reviewed by qualified legal counsel before going live with any customers.
The following defined terms apply throughout this Agreement:
"Agreement" means these Terms of Service and any Order Form, schedule, or document incorporated by reference.
"Business Customer," "you," or "your" means the legal entity that has registered for and uses the Kori Platform.
"Caller" or "End User" means any individual who places or receives a telephone call handled in whole or in part by a Kori Voice Agent.
"Kori Platform" or "Platform" means the B2B SaaS portal and related infrastructure operated by EMAK Telecom Inc. under the Kori brand, enabling Business Customers to configure, deploy, and manage AI-powered voice agents on their telephone lines.
"Kori Voice Agent" or "Agent" means an AI-powered virtual voice agent created through the Kori Platform to handle telephone calls on behalf of a Business Customer.
"Call Data" means data generated in connection with a call handled by a Kori Voice Agent, including call transcripts, interaction logs, call metadata (duration, timestamps, caller identification data, called number), and any call recordings made through EMAK Telecom's underlying telecommunications infrastructure.
"Personal Information" has the meaning given under Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25) — any information that identifies or could reasonably identify an individual.
"Derived Data" means anonymized, aggregated, or de-identified data derived from Call Data or Platform usage, from which it is not reasonably practicable to identify any individual or Business Customer.
"AI Processing Services" means the third-party artificial intelligence voice and language processing services used to power Kori Voice Agents, as described in Section 6 and Schedule A.
"Applicable Law" means all applicable federal and provincial laws and regulations, including Law 25, PIPEDA, the Telecommunications Act, and CRTC regulations.
"EMAK Telecom," "we," "us," or "our" means EMAK Telecom Inc., operator of the Kori Platform.
By registering for, accessing, or using the Kori Platform, you represent that: (a) you have read and understood this Agreement; (b) you have authority to bind the Business Customer; and (c) the Business Customer agrees to comply with all terms herein.
We may update this Agreement by posting a revised version and providing at least 30 days' prior written notice. Continued use after the effective date of any amendment constitutes acceptance. If you do not accept an amendment, you may terminate this Agreement pursuant to Section 13 without penalty.
Kori is a B2B SaaS platform built on EMAK Telecom's existing telecommunications infrastructure. It adds an AI voice agent layer that enables Business Customers to:
Kori operates as an AI application layer on top of your existing EMAK Telecom phone service. Your underlying EMAK Telecom service agreement continues to govern your telephone line, call routing, any existing call recording features, and related telecommunications services.
Kori is AI-powered. Voice agents may make mistakes, misunderstand callers, or handle edge cases imperfectly. Business Customers are responsible for implementing appropriate human escalation paths and quality controls for their operations.
To access the Platform, you must register a business account and provide accurate, complete, and current information, including valid business registration details. You are responsible for: (a) maintaining the confidentiality of your credentials; (b) all activity under your account; and (c) ensuring authorized users comply with this Agreement.
Notify us immediately at privacy@callkori.ai of any unauthorized account access. We may suspend or terminate accounts where we reasonably believe account information is inaccurate or the account is being used in breach of this Agreement or Applicable Law.
You agree to use the Kori Platform only for lawful business purposes and in compliance with this Agreement and all Applicable Law. You are solely responsible for:
EMAK Telecom controls the underlying prompt infrastructure and voice stack of the Kori Platform. By default, Kori Voice Agents are configured with an opening greeting that identifies the agent as a virtual agent (e.g., "virtual receptionist" or "virtual host"). Business Customers may customize or replace this default greeting through the Platform's configuration settings.
If you customize or replace the default greeting, you assume full and sole responsibility for ensuring that your greeting and all Agent interactions comply with applicable transparency and disclosure requirements, including any obligation to inform Callers that they are speaking with an AI-powered system. EMAK Telecom accepts no liability for any failure to disclose the automated nature of the interaction resulting from a Business Customer's customization of the default greeting.
Regardless of how you configure the greeting, the following requirements are absolute and non-negotiable. They apply to all Kori Voice Agent deployments at all times and may not be waived, modified, or overridden through any configuration:
We strongly recommend that you include explicit AI identification in your greeting even if you customize it. You are also responsible for informing your Callers through your own channels (website, on-hold messaging, IVR announcements) that calls may be answered by an AI-powered virtual agent. Compliance with all industry-specific and jurisdiction-specific disclosure requirements is your sole responsibility.
Quebec's Law 25 and consumer protection law require that individuals not be deceived about automated processing systems. If you replace the default greeting and fail to adequately identify the Agent as AI-powered, all liability for that failure rests with you as the Business Customer.
Kori includes an optional Call Recording feature that, when enabled, records the audio of calls handled by your Kori Voice Agents. Call Recording is disabled by default. You must explicitly opt in to enable it through the Kori portal.
Before enabling Call Recording, you must read and accept the Kori Call Recording Notice, which is presented in the portal at the time of opt-in. By enabling the feature, you agree to the terms of that Notice. Key obligations include:
Your EMAK Telecom telephone service may also have its own call recording features governed by your EMAK Telecom service agreement. This Section applies to recording conducted through the Kori platform specifically.
You must not use the Kori Platform to:
We may immediately suspend access without notice for material breach of this Section 5.4.
When a Caller speaks to a Kori Voice Agent, the following occurs:
This real-time processing pipeline is what enables the voice agent to hold a conversation. The voice audio stream is transmitted to US-based AI infrastructure as a technical necessity — this cannot be avoided without eliminating the core functionality of the Platform.
As of the effective date of this Agreement, the Kori Platform uses the following third-party AI Processing Services:
A current list of AI Processing Services is maintained in Schedule A to this Agreement and on our website. We will update Schedule A and provide you with at least 30 days' written notice before adding a new AI Processing Service that materially changes the data processing arrangement.
Schedule A reflects current services only. We may in the future add services such as voice synthesis or alternative language processing providers. You will be notified of any material additions in advance.
To be clear about what data leaves Canada:
All Call Data is stored on Canadian-hosted infrastructure. Only the transient real-time audio stream necessary for AI inference crosses the border.
As between you and us, you are the "person responsible for the protection of personal information" (as defined under Law 25) for your Callers' Personal Information. We process Caller Personal Information on your behalf as a service provider.
You are responsible for: (a) having a lawful basis for collecting and processing your Callers' Personal Information through the Platform; (b) maintaining a publicly accessible privacy policy that discloses to your customers that calls may be handled by AI voice technology; and (c) ensuring your own compliance with applicable privacy laws, CASL, and CRTC obligations.
A limited number of authorized EMAK Telecom personnel may access Call Data — including transcripts, interaction logs, and call recordings — strictly for the following purposes:
Access to call recordings is subject to additional controls beyond access to transcripts and interaction logs. Recording access is role-restricted, logged (with user identity, timestamp, and stated reason), and auditable. No EMAK Telecom employee may access recordings for any purpose not listed above.
We do not use Call Data — including recordings, transcripts, or interaction logs — for AI model training at this time. If we implement an AI training program in the future, we will update this Agreement and our Privacy Policy, notify you in advance, and provide an opportunity to opt out before any such use begins.
Callers may exercise their right to erasure under Law 25. If you receive a verified Caller deletion request:
You retain all rights in the content of your Call Data. We do not claim ownership of your Account Data.
You grant us a non-exclusive, royalty-free license to access, process, store, and use your Account Data solely for: (a) operating the Platform for your benefit; (b) legal compliance and responding to lawful authority requests; (c) detecting and preventing fraud, abuse, and Agreement violations; (d) troubleshooting and improving Platform reliability; and (e) generating Derived Data.
We own all rights in Derived Data generated from Platform operations. Derived Data does not contain information that could reasonably identify you, your business, or any Caller. We may use Derived Data for any lawful purpose including analytics, benchmarking, and product development.
We own all rights in the Kori Platform, including software, AI prompt infrastructure, voice engine technology, interfaces, and documentation. Nothing in this Agreement transfers any Platform intellectual property rights to you.
You own all rights in your own business content entered into the Platform. You grant us a license to use that content solely to provide the Platform services. The Kori name, logo, and related marks are trademarks of EMAK Telecom and may not be used without our prior written consent.
Access to the Kori Platform is subject to the fees set out in your applicable Order Form or as otherwise communicated to you in writing, in Canadian dollars. The billing model, payment terms, and any usage-based charges will be specified in your Order Form or account agreement. We may modify fees with 30 days' written notice; if you do not accept a change, you may terminate your account before the effective date.
We reserve the right to suspend access to the Platform for non-payment after providing written notice. All questions about billing should be directed to privacy@callkori.ai.
You represent and warrant that: (a) you have legal authority to enter into this Agreement; (b) your use will comply with Applicable Law; (c) you have obtained all necessary consents for your use of the Platform; and (d) you will not use the Platform for any unlawful purpose.
We will provide the Kori Platform with reasonable skill and care consistent with industry standards for comparable AI SaaS services, and will use commercially reasonable efforts to maintain Platform availability.
EXCEPT AS IN SECTION 11.2, THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES. WE DO NOT WARRANT THAT AI-GENERATED RESPONSES WILL BE ACCURATE OR APPROPRIATE, OR THAT THE PLATFORM WILL OPERATE WITHOUT INTERRUPTION OR ERROR.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMAK TELECOM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF: (A) FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) CAD $500.
You agree to defend, indemnify, and hold harmless EMAK Telecom and its affiliates, directors, officers, and employees from any claims, damages, costs, and legal fees arising from: (a) your use of the Platform; (b) your Agent configurations and content; (c) your breach of this Agreement; (d) your violation of Applicable Law; or (e) any Caller claim arising from your use of the Platform or your failure to comply with recording consent requirements.
This Agreement continues until terminated. Either party may terminate: (a) for convenience on 30 days' written notice; or (b) immediately upon material breach that is not cured within 15 days of written notice. We may immediately suspend or terminate without notice for breach of Section 5.4.
Upon termination: access ceases, all fees become due, and we make Account Data available for export for 30 days, after which we may delete it per our data retention practices.
This Agreement is governed by the laws of Quebec and applicable federal Canadian law. Disputes will first be addressed through good-faith negotiation. If unresolved within 30 days, either party may submit to binding arbitration in Montréal, Quebec. Either party may seek injunctive relief in a court of competent jurisdiction.
Entire Agreement. This Agreement, including Schedule A, constitutes the entire agreement between the parties on its subject matter.
Severability. If any provision is unenforceable, the remaining provisions continue in full force.
Waiver. No waiver is effective unless in writing.
Assignment. You may not assign this Agreement without our prior written consent. We may assign in connection with a merger or sale of assets.
Notices. Legal notices: privacy@callkori.ai or registered mail to 10330 Côte-de-Liesse, Suite 130, Montréal, QC, H8T 1A3, Canada.
Language. The parties have expressly requested this Agreement be in English. Les parties ont expressément demandé que la présente entente soit rédigée en anglais.
Force Majeure. Neither party is liable for delays caused by events beyond their reasonable control.
Kori by EMAK Telecom — Legal
10330 Côte-de-Liesse, Suite 130, Montréal, QC, H8T 1A3, Canada
Email: privacy@callkori.ai | Website: https://callkori.ai
Last updated: March 16, 2026
The following third-party AI Processing Services are currently used by the Kori Platform:
EMAK Telecom may in the future add additional AI Processing Services for functions such as voice synthesis or alternative language processing. Business Customers will receive at least 30 days' written notice before any material addition or change to this Schedule.